Talk to Me Please! Those of us who blog on a regular basis do so because we have something we want to say; but we also do it because we want to prompt a dialogue with others. In other words, a blog is an invitation to talk. To tell me your thoughts after reading mine.…
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Another post from the AWI archive of articles submitted for Nancy Becher’s online magazine! Some topics never go out of style or lose their positive impact. The subject of pride is one of them. Pride or Something Much More Nefarious? You know what they say – “pride goes before a fall“! In my lengthy experience…
Read MoreYou’ve heard it many times – “to err is human, to forgive is divine!” Here’s my variation of that famous saying. . . “to err is human; to own it and apologize is divine!” And while forgiving an error is indeed divine; so is the ability to own it, say I’m sorry if that’s appropriate…
Read MoreYou’re probably looking at this headline and thinking it’s a typo. Right? Well it’s not. Customer services is a small thing. At least it’s all about “small things“. In fact, it begins as a “small thing”. Let me relate a very recent personal experience with customer service that will make it clear from everyone’s perspective:…
Read MoreI am sure you are thinking really Susan; it is only the middle of August. Trust me I can’t believe how this summer has gone by, but this is the time to start planning your business for the holiday season. I can tell you from my experience that most business that did not have a…
Read MoreWhat if I said that the growth we so eagerly desire – the kind that spells S.U.C.C.E.S.S., can quickly become a curse? I think the sound I’d hear would be a chorus of ‘NO’s’ that drowns out any hint of truth! Yet the truth is that growth – uncontrolled and unplanned, can definitely be the…
Read MoreWhat if we wrote the word “Ministry” without a capital “M”? Would it take on a different meaning? Or at least would we view the whole concept of ministry differently? In actuality, the way it’s intended to be viewed – and understood? To prepare this piece, I looked up the word in Dictionary.com. I thought I…
Read MoreLet me set the stage. . . You started your business and now you’ve experienced the first blush of success. The thrill of profit! But you’re also experiencing something else and it’s not so thrilling. . . It’s called overload. This is especially true if you are a solo-entrepreneur in any business venture – regardless…
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